ONGOING TRAINING

The agency requires all direct care staff to complete ongoing training on a yearly basis to ensure continuous professional growth and high-quality service delivery.  Each employee must participate in this training. The topics are applicable to the agency’s services.

This ongoing training requirement is designed to strengthen staff knowledge, reinforce compliance with regulations, and promote best practices in consumer care. 

By ensuring that staff stay current in their skills and understanding, the agency upholds its commitment to safety, dignity, and the highest standards of service for all consumers.

The agency shall ensure that ongoing supervisory and direct care staff training occurs and shall consist of at least six (6) topics applicable to the agency’s services every 12 months after the starting date of employment or calendar year as designated by agency policy. The training requirement shall be prorated in accordance with the number of months the employee was actively working for the agency. Training shall include, but is not limited to, the following items: 

(1) Behavior management techniques and the promotion of consumer dignity, independence, self-determination, privacy, choice and rights; including abuse and neglect prevention and reporting requirements. 

(2) Disaster and emergency procedures. 

(3) Infection control using universal precautions. 

(4) Basic first aid and home safety

Reading time: 3h 20 min

The training programs include quizzes and certificates of completion to support learning and verify successful course completion.